At VILONNÈ, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer an easy returns and exchange process.

How to Return or Exchange:

Fill out the Return Form: Please complete the return form that has been provided with your order.
Send the Item Back: Once you’ve filled out the form, send the item to the address provided on the return form.
Condition of the Item: The item must be returned in its original condition—unused, unwashed, and with all original tags and packaging intact.
Confirmation: Once we receive your returned item, our customer service team will confirm the return and process your request.
Refund Processing: Your refund will be processed within 14 working days from the confirmation.
Shipping Costs: Please note that the original shipping costs are non-refundable and will not be included in the refund, except in cases where the item was shipped incorrectly by us.

We want to ensure that your experience with us is smooth and hassle-free, so if you have any questions, please don’t hesitate to reach out to our customer service team.